Thread: A hard time with Antivirus program

hi guys...

i've installed an antivirus program in my pc perviously, and now i am not able to uninstalled the program. So i did it the manual way by going into the add / remove icon in the windows and uninstall it...

i am able to see on my screen that it is uninstalling, after that, i check on my add / remove icon again , and to my surprise, the antivirus software is still ard.

Can someone pls help me with this.

thks

What is the name of your anti-virus software ?

Switch the PC off and on again, it may be that an instance is still running to protect your PC in which case Windows will complete the uninstall at the next power up!

There are numerous reasons why its not letting you uninstall your anti virus software. It would be nice to have to have more specific details. Like the name of the anti-virus software like what leohopkins said. I will try to give you a broad range of possible circumstances in why it is not uninstalling properly.

1) You may have another anti-virus program and sometimes they conflict with each other. I do not think that is the problem though

2) You may not have the right to uninstall it. Are you the computer administrator?

3) Like what Megabrain said try restarting your computer and uninstall again. Most programs require a restart once you have installed them and if you try to uninstall it right away after you have just installed it that may cause a problem.

4) Your anti-virus program may be a virus. I do not have the name of it so I can not tell.

5) There are a lot more reasons. But I need more info

Anyway if you are looking for anti-software that is FREE I recommend you get AVG its the best free anti-virus program out there. For you people that have Norton.... I laugh at you

NOD32 is by far the best AV I have ever used. Symantec corporate wasn't bad either, which is essentially the same thing as Norton. Symantec corporate is light on resources though, just the way I like it.

And to uninstall I would clear your cache and temp files then delete the install folder and registry entries. It will leave some files behind but the program will be gone.

Thanks guys,

Intially, i'm using avg7.1. So I upgrade it to 7.5, but hell, to my surprise, 7.1 is still in my pc. it doesnt overwrite. So have to do it the maunal way. Geeeezzzz.....

Anyway, i've resolve the problem. And is now going fine.

Btw, i've scan for virus and there are heap of trojan and worms. Do u guys recomm to delete manually or juz let it repair. But some of the files are like "system32....bah bah bah, windows....bahbahbah" (what's all these system files about?)

Do u guys reckon i should delete it or repair it?

Originally Posted by ert

Thanks guys,

Intially, i'm using avg7.1. So I upgrade it to 7.5, but hell, to my surprise, 7.1 is still in my pc. it doesnt overwrite. So have to do it the maunal way. Geeeezzzz.....

Anyway, i've resolve the problem. And is now going fine.

Btw, i've scan for virus and there are heap of trojan and worms. Do u guys recomm to delete manually or juz let it repair. But some of the files are like "system32....bah bah bah, windows....bahbahbah" (what's all these system files about?)

Do u guys reckon i should delete it or repair it?

Depending on how many virus you have. I would reformat your hard drive and re-install windows. But if you do this remember to back up everything in your secondary drive but make sure you do not have any viruses on it either or put in infected files in the drive while backing up. Just to let you know if you did not know reformating your hard drive will delete absolutely everything!! So ya if you do it the manual way well you will get frustrated.
I guess I can tell you to check sys32 or something because I remember getting rid of a trojen on my friends comp. Anyway good luck in whatever you plan to do.

If you go for the reformat option after you have loaded windows and your basic set of programs, sort out your email and passwords, but before you connect to the intrenet back the system up. After that connect up, use for a few days, then clear out cookies and temp files, then backup documents and settings. If you do it this way, next time you can just do a restore, which will automatically re-forfmat and re-load everything.

Out of interest what actually cleared your initial problem?

According to their website:

Update of AVG 7.1 to 7.5

1. Run the AVG Free Edition 7.5 Setup program
2. Click "Next >" on the AVG "Welcome!" screen
3. Click "Accept" on the "License Agreement on Use of an AVG Free Edition" screen
4. Select "Repair installation" on the "Select Setup Type" screen and click "Next >"
5. Select "Restart the computer now" (pre-selected by the program automatically) and click "OK" on the "Installation Complete!" screen to restart your computer and complete the installation

Hope that helps