Hello.
I manage a hotel of 30 rooms, but sometimes it is difficult to know if the receptionists aren't stealing the cash of occupancy; because sometimes they sells double rooms as single (often single guests prefer double rooms...) and triple rooms as double. I canīt know if they have entered fewer people, could be a lie.
Also, some groups of students vacationers pay by credit, at the end of the month. So if receptinists write CREDIT, and they are lies; i canīt know who is the thieve, or if all of them are thieves.
thanks
Postscript: Does you recommend the book The Cornell School of Hotel Administration - by Michael Sturman?